Cancellation Policies Cancellation Policies
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Cancellation Policies

Veekle allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both Traveler and Owner alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations of 28 days or more. Each listing and reservation on our site will clearly state the cancellation policy. Travelers may cancel and review any penalties by viewing their ride plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to pickup, except fees
  • The Veekle service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Veekle within 24 hours of pickup.
  • Veekle will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the Traveler clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard Your Trips Change or Cancel.
  • Cancellation policies may be superseded by the Traveler Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
1 day prior icon
Pickup icon
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Example
Thu, Jul 16 3:00 PM
Fri, Jul 17 3:00 PM
Mon, Jul 20 11:00 AM

For a full refund, cancellation must be made a full 24 hours before listing’s local pickup time (or 3:00 PM if not specified) on the day of pickup. For example, if pickup is on Friday, cancel by Thursday of that week before pickup time.

If the Traveler cancels less than 24 hours before pickup, the first day is non-refundable.

If the Traveler arrives and decides to return early, the days not spent 24 hours after the official cancellation are 100% refunded.

Moderate: Full refund 5 days prior to pickup, except fees
  • The Veekle service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Veekle within 24 hours of pickup.
  • Veekle will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the Traveler clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard Your Trips Change or Cancel.
  • Cancellation policies may be superseded by the Traveler Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
5 days prior icon
Pickup icon
Return icon
Example
Sun, Jul 12 3:00 PM
Fri, Jul 17 3:00 PM
Mon, Jul 20 11:00 AM

For a full refund, cancellation must be made five full days before listing’s local pickup time (or 3:00 PM if not specified) on the day of pickup. For example, if pickup is on Friday, cancel by the previous Sunday before pickup time.

If the Traveler cancels less than 5 days in advance, the first day is non-refundable but the remaining days will be 50% refunded.

If the Traveler arrives and decides to return early, the days not spent 24 hours after the cancellation occurs are 50% refunded.

Strict: 50% refund up until 1 week prior to pickup, except fees
  • The Veekle service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to Veekle within 24 hours of pickup.
  • Veekle will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the Traveler clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard Your Trips Change or Cancel.
  • Cancellation policies may be superseded by the Traveler Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
7 days prior icon
Pickup icon
Return icon
Example
Fri, Jul 10 3:00 PM
Fri, Jul 17 3:00 PM
Mon, Jul 20 11:00 AM

For a 50% refund, cancellation must be made seven full days prior to listing’s local pickup time (or 3:00 PM if not specified) on the day of pickup, otherwise no refund. For example, if pickup is on Friday, cancel by Friday of the previous week before pickup time.

If the Traveler cancels less than 7 days in advance, the days not spent are not refunded.

If the Traveler arrives and decides to return early, the days not spent are not refunded.

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